Help

Click on the Customer Service link in the top or bottom link menu.

Orders are processed within 1 to 2 business days after they are received with payment.

If your order is received before 3pm CST it will be processed the same day.

Processed orders are shipped the business day following processing.

You can choose your shipping method based on your needs. However, we recommend that before you choose an expedited service, you view the below link.

UPS Delivery Schedule(Enter zip code 37072)

These shipping times reflect using "ground" or "regular" UPS shipping. Bear in mind that we use real time shipping rates and charge you only what UPS charges us.

**Choosing an expedited service does not change the processing time-only the shipping time.**

If paying by credit card, please drop down the box that shows "Select A Card Type" to choose your specific credit card.

If you prefer to pay by phone, please print your order page and have it handy when you call.

If you prefer to pay by check or money order, please print your order page and send with payment to the address shown.

If your order was shipped via UPS, you can track it online from the link provided in your status email.

If you have any further concerns, please email or call us.

Call us.

Although we strive to provide exceptional service, unfortunately we are human and mistakes happen.

If the mistake was our error, we will make it right.

If for any reason you are unsatisfied with your purchase, simply call us and we will give you instructions on how to return the product(s) to us for a refund.

Refunds are subject to the following terms and conditions:

1. You MUST call within 15 days of invoice.

2. Product may NOT be stickered, marked, altered, or show any obvious signs of use.

3. Refunds will be issued after product is returned. If paid by credit card-the card will be credited. If other payment method was used, a refund check will be mailed to you. They are processed on the 15th & 30th of each month.

4. Return shipping is paid by customer.

Please go to the "Contact Us" link to find our phone number, mailing address, and hours of operation.

We will gladly exchange any item within 30 days of order.  Simply call us and we will give you instructions on how to return the product(s) and receive your replacements.

Exchanges are subject to the following terms and conditions:

1. You MUST call within 30 days of invoice.

2. Product may NOT be stickered, marked, altered, or show any obvious signs of use.

3. Exchanges will be processed after product is returned. If amount of exchange is different from that of original invoice, payment is expected at time of shipment. If a credit is owed, refunds to credit cards are processed immediately. Refund checks(for all other original payment methods) are issued on the 15th & 30th of each month.

4. Return shipping is paid by customer-unless it was our error.

Please go to the "Contact Us" link to find our phone number, mailing address, and hours of operation.